Dispute Scheme Administration

Our team specialises in the design and management of industry dispute resolution schemes.

We have a proven history in designing successful schemes that meet the specific needs of industry and in the set up and administration of nation-wide panels of mediators.

We are currently responsible for dispute resolution schemes under voluntary and mandatory industry codes of conduct in the following industries:

• Film (Film Exhibition and Distribution Code of Conduct)
• Franchising (Franchising Code of Conduct)
• Horticulture (Horticulture Code of Conduct)
• Petroleum (Oilcode)
• Produce and Grocery (Produce and Grocery Industry Code of Conduct)
• Wine (Australian Wine Industry Code of Conduct)

We provide the following services:

• Consultation regarding appropriate dispute resolution methods
• Process design
• Drafting dispute resolution procedures, including templates for enquiries, disputing parties, mediators/conciliators/facilitators
• Design and application of internal office procedures
• Administration of dispute resolution schemes
• Establishing panels of mediators/conciliators/facilitators
• Appointing panel members to disputes
• Quality control of dispute resolution panels
• Design and delivery of educational material for those included in dispute resolution schemes
• Establishing systems for statistics and reporting