UPDATE: From 1 December 2016 onwards, a new office will perform the role of Franchising Mediation Adviser. Please visit www.franchisingcode.com.au or call 1800 472 375 for any enquiries.

Welcome to OFMA

This is the official site of the Office of the Franchising Mediation Adviser (OFMA), established by the Federal Government in 1998.

OFMA has been established under the Franchising Code of Conduct, which regulates the conduct of franchisees and franchisors towards each other and provides a cost-effective dispute resolution solution to the industry.

The Franchising Code of Conduct is administered and enforced by the Australian Competition and Consumer Commission (ACCC).

Every year, OFMA handles hundreds of enquiries from franchisees and franchisors who want to resolve their dispute quickly and cheaply.

OFMA provides two services:

Early Intervention; and
Mediation.