| Course
Content
The course is based on over 17 years of
practical franchise mediation experience and uses real life
examples to show how to prevent and resolve franchise disputes.
We will discuss the development of mediation
under the Franchising Code of Conduct and compare mediation
with other dispute resolution processes. We will also examine
the role of the mediator and the skills that enable effective
mediation. The various stages of the mediation process will
be demonstrated by the course leaders and the benefits and
possible hot spots to be avoided will be explored in group
forum.
Course participants will have the opportunity
to practise and develop their conflict management and communication
skills in role plays based on real life franchise mediations
and will each receive individual feedback from the course
leaders.
Topics include:
- Practical mediation process model
- Identifying needs
- The psychology of conflict
- Breaking impasses
- Communication skills
- Option generation
- Dealing with difficult people
- Testing solutions
- Mediator skills
- Reaching and finalising agreement
- Ethical issues
- Conflict breaking
- Unique aspects of franchise disputes
- The role of lawyers in mediation
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