| Course
Content
The Commercial Mediation Training
Course is designed to:
- Equip managers, lawyers, government officers
and business people with an understanding of
personal and professional mediation skills for everyday
use.
- Provide training for people interested in
mediating commercial disputes.
- Identify the stages of mediation and the role
and skills of the mediator.
- Improve your conflict managment and communication
skills.
- Understand how to represent clients in mediation.
- Enable you to practise and develop these skills
by discussion and role plays.
Topics Include:
- communication skills;
- breaking impasses;
- effective mediation processes;
- identifying needs;
- dealing with difficult people;
- creative problem solving;
- the psychology of conflict;
- other dispute resolution processes;
- option generation;
- reaching agreement;
- testing solutions;
- mediator skills and ethics; and
- managing large groups.
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