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Resolving Your Produce Dispute

This is the official site of the Produce and Grocery Industry Ombudsman (PGIO), set up by industry to resolve disputes over supply of produce to markets and retailers. The PGIO provides a central point of contact under the Produce and Grocery Industry Code of Conduct to resolve disputes in a timely and cost effective manner. The office is funded by the Australian Government.

Click here to download an Information Pack on the PGIO.

For disputes between a grower and an agent or a grower and a merchant, and where there is a written agreement in place between the parties, the Horticulture Mediation Adviser (HMA) may be able to assist. For more information visit the official HMA website at