Promote fair dealing between your stakeholders
If you would like to set up a dispute resolution scheme for your organisation or industry, we can assist in designing necessary systems and procedures. We will act as the first point of call for complaints and provide early intervention services to prevent disputes from escalating.
- Your industry association represents different industry participants that may clash with each other. You need a confidential, cheap and efficient process that will benefit the whole industry by assisting parties in resolving their disputes.
- You are a franchisor and you want to support your network of franchisees by providing standard dispute management procedures and somewhere they can turn to if they need help.
- You provide support services to other businesses and would like to further assist them with managing complaints and disputes.
- You run a business that deals with a high volume of customers and it’s natural to expect to receive a complaint every now and then. Good businesses are built on good processes, and you would like to implement a complaint-handling process that will save you time and money in the future.
The Accord Group specialises in designing and managing dispute resolution schemes for industries and organisations. These schemes aim to promote fair dealing between participants and provide efficient mechanisms for dispute resolution.
We are the current Secretariat to the Australian Wine Industry Code of Conduct and the Film Exhibition and Distribution Code of Conduct. We have also been appointed as the dispute resolution administrator by private companies wishing to manage complaints and disputes among stakeholders with a confidential and efficient process.
If you are interested in setting up a dispute resolution scheme or wish to appoint a complaints administrator for your business or organisation, contact us today for an obligation-free quote. We’ll help you save time and money by implementing processes that will prevent disputes or nip them in the bud as they arise.